Frequently Asked Questions

Have any questions? We can help answer them!


  1. A Personal Support Worker cares for, provides assistance to people with medical conditions and/or functional limitations, and their families to carry out activities of daily living. The goal of supporting client independence.
  2. If you are caring for a family member in your home, their home, hospital or other facility, you are one of 3.3 million family caregivers in Ontario who have the same role.

  1. Ayd Cares is a platform that brings together families, personal support workers and government together more efficiently to deliver quality home care.
  2. Ayd Cares is a home care app for fast, simple, convenient access to personal support workers in Ontario.
  3. Book your session in 2-steps and the platform will connect you to a compassionate PSW in minutes.

All our Apps are free to sign up and register. We charge a per-session fee for the family to book an appointment. The personal support worker is never charged any fee.


Ontario college personal support worker programs require an Ontario Secondary School Diploma (OSSD) or equivalent, and generally require a grade 12 English credit. Additional recommended or required credits may include senior biology, communications or health.


The registration step requires a valid PSW certificate, record of background check, additional certificates for skills you would like the clients to know about.


Ayd Cares is a technology platform and we bring transparency to the home care industry. PSWs on our network provide the highest level of care and treat your loved ones with compassion. We do not employ the personal support workers directly and would not be considered a Service Provider.


Yes. We cater to everyone who requires the assistance of a PSW. Our clients include elderly, youth and kids.


Not at this time. We promise to connect you with a PSW in minutes, our on-demand platform selects the next available PSW to start your appointment as soon as possible.


  1. The PSW is required to notify our Support Team should there be an emergency that prevents from completing an appointment.
  2. The client forfeits the price for their missed appointment if he or she does not honour the scheduled time.

We reserve a 4-hour window. Appointments may be rescheduled by families prior to this 4-hour window


Appointments are confirmed on a first-come-first serve. This allows the platform to match and book appointments in as little as 10-seconds.


We accept VISA, MASTERCARD. AMERICAN EXPRESS and direct transfers from all major Canadian banks. Once you register and purchase session units you will be able to start scheduling appointments.


Contact your insurance provider and we can work with them to process your claim.


No, our network of PSWs are trained to handle all types of scope outlined in the appointment details. They adhere to the highest standards of practice set out the Ontario Personal Support Workers Association (OPSW


You can call our toll-free number (800) 293-6860


Our PSWs are trained and experienced in all types of home care and personal care activities. They also provide much needed respite care for families.


We have partnered with the Ontario Personal Support Workers Association (OPSWA). The PSWs are verified, authenticated, certified and insured, before accepted as a member. They adhere to the highest ethical standards of the profession.


Since our PSWs can connect on the platform anywhere, we are both local and regional in our reach. We have started in the GTA, Kingston, Belleville, Cobourg and continuing to expand into additional communities.


Absolutely! Your information is personal. When you use our services, it is our responsibility to protect to ensure it stays private and secure. All our cloud servers are local within Canadian boundaries.


Ayd Cares sessions are always 1-hour duration. You can book as many sessions as you prefer, to fit your lifestyle. We know caring for your loved one is a personal experience – the 1-hour session ensures the care is never rushed.


Ayd Cares is improving the way home care is accessed. The in-home PSW experience is the same with the highest level of care and safety of your loved one.